This cancellation/refund policy applies to PSBA education and training events. Multi-day events are not covered under this policy.

Contact to cancel registrations

To cancel a registration or notify PSBA of a substitution, the registrant or administrative staff doing so on behalf of the registrant is directed to email Janelle Hoch at janelle.hoch@psba.org or call Janelle at (800) 932-0588, ext. 3437.

72-hour notice required

If you are registered for a PSBA training event and find you are unable to attend the event, we require you or administrative staff doing so on your behalf to contact PSBA to cancel your registration at least 72 hours before the start of the event, to obtain a complete refund of the registration or other fees for the event if already prepaid. If not prepaid, PSBA will cancel any pending invoice for the event. If you ordered food as part of your registration, your school entity or organization will be billed for your food choices.

If your registration is not cancelled at least 72 hours before the start of the event, PSBA will not refund any part of the registration or other event fees including food, and you or your organization will remain responsible for payment of those fees.

Substitute registrations

You can transfer your registration to a substitute participant who is a PSBA member from the same organization if you notify PSBA in advance, or during onsite registration, or promptly after the event. Food choices for the original registrant will apply to the substitute participant.

All Access Pass registrations

Registrants from entities holding an All Access Pass will not be billed for non-attendance. If you cannot attend an event you have registered for, please cancel your registration before the event. If you ordered food as part of your registration, your school entity will be billed for your food choices.

Scholarship recipients

Scholarship recipients who cannot attend a training event will need to cancel at least 72 hours before the start of the event, or their school entity will be invoiced the full cost of the event, including food.  Scholarship registrations cannot be transferred to a substitute participant without the prior approval of PSBA.

Weather and related cancellations

When an event is cancelled due to inclement weather, emergency or similar circumstances, and an alternate date has been established for that event, all registrations will be automatically transferred to the alternate date. Registrants who are unable to attend on the alternate date must cancel at least 72 hours before the start of the alternate event in order to have registration and other fees refunded.

Cancellation due to low registrations

When it is necessary to cancel an event due to lack of sufficient registrations, all registrations will be cancelled automatically and the school entity or organization will be notified as soon as possible. If the event is rescheduled for a future date, individuals will need to register for it again; prepaid fees that have not already been refunded may be applied to the rescheduled event.