These frequently asked questions apply to cancellation and refund policies for our education and training events. Multiday events are not covered under this policy.

Registration Questions

Please watch the video below for assistance with logging in to myPSBA.

To cancel a registration or notify PSBA of a substitution, the registrant or administrative staff should contact Janelle Hoch at janelle.hoch@psba.org or (800) 932-0588, ext. 3437.

If you are registered for a PSBA training event and find you are unable to attend the event, we require you or administrative staff to contact PSBA at least 72 hours before the start of the event in order to obtain a complete refund of the registration and other prepaid fees. If payment was not completed, PSBA will cancel any pending invoice for the event. If you ordered food as part of your registration, your school entity or organization will be billed for your food choices.

If your registration is not cancelled at least 72 hours before the start of the event, PSBA will not refund any part of the registration or other event fees, including food. You or your organization will remain responsible for payment of those fees.

You can transfer your registration to a substitute participant who is a PSBA member from the same organization if you notify PSBA in advance, during onsite registration or promptly after the event. Food choices for the original registrant will apply to the substitute participant.

Registrants from entities holding an All-Access Pass will not be billed for non-attendance. If you cannot attend an event you have registered for, please cancel your registration before the event. If you ordered food as part of your registration, your school entity will be billed for your food choices.

Note: All-Access school entities can send all nine school directors, superintendents, business managers and board secretaries to as many live and online programs as they like, except for multiday events and customized workshops.

Scholarship recipients who cannot attend a training event will need to cancel at least 72 hours before the start of the event, or their school entity will be invoiced for the full cost of the event, including food. Scholarship registrations cannot be transferred to a substitute participant without the prior approval of PSBA.

Cancellation Questions

When an event is cancelled due to inclement weather, emergency or similar circumstances, and an alternate date has been established for that event, all registrations will be automatically transferred to the alternate date. Registrants who are unable to attend on the alternate date must cancel at least 72 hours before the start of the alternate event in order to have registration and other fees refunded.

When it is necessary to cancel an event due to lack of sufficient registrations, all registrations will be cancelled automatically and the school entity or organization will be notified as soon as possible. If the event is rescheduled for a future date, individuals will need to register again. Prepaid fees that have not already been refunded may be applied to the rescheduled event.

Still need help?

During normal business hours, Monday-Friday, 8:00 a.m.- 4:00 p.m., call 717-506-2450, ext. 3426; or email edandtraining@psba.org.