Frequently Asked Questions
These frequently asked questions apply to cancellation and refund policies for our education and training events. Multiday events are not covered under this policy.
I'm having trouble logging in to myPSBA. How do I change my password?
Please watch the video below for assistance with logging in to myPSBA.
How do I access online courses on myPSBA?
Please refer to this document for guidance on accessing online courses.
How do I print my required training (RQD) certificate?
Please refer to this document for guidance on printing your certificate.
How do I cancel or update a registration?
To cancel a registration or notify PSBA of a substitution, the registrant or administrative staff should contact firstname.lastname@example.org.
How much notice is required to cancel a registration?
If you are registered for a PSBA training event and find you are unable to attend the event, we require you or administrative staff to contact PSBA at least 72 hours before the start of the event in order to obtain a complete refund of the registration and other prepaid fees. If payment was not completed, PSBA will cancel any pending invoice for the event. If you ordered food as part of your registration, your school entity or organization will be billed for your food choices.
If your registration is not cancelled at least 72 hours before the start of the event, PSBA will not refund any part of the registration or other event fees, including food. You or your organization will remain responsible for payment of those fees.
Can I transfer my registration to another member?
You can transfer your registration to a substitute participant who is a PSBA member from the same organization if you notify PSBA in advance, during onsite registration or promptly after the event. Food choices for the original registrant will apply to the substitute participant.
We have an All-Access Pass. How can we cancel a registration?
Registrants from entities holding an All-Access Pass will not be billed for non-attendance. If you cannot attend an event you have registered for, please cancel your registration before the event. If you ordered food as part of your registration, your school entity will be billed for your food choices.
Note: All-Access school entities can send all nine school directors, superintendents, business managers and board secretaries to as many live and online programs as they like, except for multiday events and customized workshops.
I am a scholarship recipient and unable to attend a training event. How can I cancel?
Scholarship recipients who cannot attend a training event will need to cancel at least 72 hours before the start of the event, or their school entity will be invoiced for the full cost of the event, including food. Scholarship registrations cannot be transferred to a substitute participant without the prior approval of PSBA.
When attending any PSBA in-person or virtual events, I agree to the PSBA civility statement.
PSBA is committed to providing high-quality learning and networking experiences in an atmosphere of civil discourse and shared purpose. Therefore, PSBA asks all Monthly Exchange participants to conduct themselves in a manner that is respectful of all voices and all perspectives, and that does not interfere with any participant’s ability to contribute to the discussion. If a participant is unable or unwilling to abide by these expectations, PSBA reserves the right to end such individual’s participation immediately.
What is the inclement weather or emergency cancellation procedure?
When an event is cancelled due to inclement weather, emergency or similar circumstances, and an alternate date has been established for that event, all registrations will be automatically transferred to the alternate date. Registrants who are unable to attend on the alternate date must cancel at least 72 hours before the start of the alternate event in order to have registration and other fees refunded.
What happens if an event is cancelled due to low registrations?
When it is necessary to cancel an event due to lack of sufficient registrations, all registrations will be cancelled automatically and the school entity or organization will be notified as soon as possible. If the event is rescheduled for a future date, individuals will need to register again. Prepaid fees that have not already been refunded may be applied to the rescheduled event.
Still need help?
During normal business hours, Monday-Friday, 8:00 a.m.- 4:00 p.m., call 717-506-2450, ext. 3426; or email email@example.com.